Returns & Refunds
Easy 7-day returns with free pickup. We make returns hassle-free!
How Returns Work
Initiate Return
Log in to your account, go to "My Orders", select the item you want to return, and click "Return".
Select Reason
Choose the reason for return and provide any additional details to help us process your request faster.
Schedule Pickup
Choose a convenient date and time for our courier to pick up the item, or drop it off at a nearby location.
Get Refund
Once we receive and verify the item, your refund will be processed within 5-7 business days.
Return Window
7 days from delivery
Condition Required
Unused, original packaging, tags attached
Refund Method
Original payment method
Processing Time
5-7 business days after pickup
Non-Returnable Items
The following items cannot be returned for hygiene or other reasons:
- Innerwear and lingerie
- Swimwear
- Jewelry & accessories (hygiene reasons)
- Customized or personalized items
- Digital products and gift cards
- Items marked as "Final Sale"
- Products with broken seals (beauty/health)
- Perishable goods
Common Questions
How long do I have to return an item?
You have 7 days from the date of delivery to initiate a return for most items. Some categories may have different return windows, which will be mentioned on the product page.
Is return pickup free?
Yes! We offer free return pickup for all eligible items. Our courier will collect the package from your doorstep at a time convenient for you.
Can I exchange instead of returning?
Yes, you can exchange items for a different size or color within the return window, subject to availability. Select "Exchange" instead of "Return" when initiating the process.
What if I received a damaged item?
Please report damaged items within 48 hours of delivery with photos. We will arrange an immediate replacement or full refund at no cost to you.
Need Help with a Return?
Our support team is available 24/7 to assist you with any return-related queries.